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Test Day Troubleshooting
Test Day Troubleshooting
Troubleshooting Basics
How can I use Test Day Toolkit to help me troubleshoot issues?
How do I check for an internet connection?
How do I perform a device swap?
What if an SAT Weekend student is late or unprepared?
What if my device’s battery runs out during testing?
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Can't Open Bluebook
A student using a Chromebook gets an error message that gstatic.com is blocked.
How can I help a student exit Grammarly?
What if a student can’t connect to the internet using the guest network?
What if a student can’t open Bluebook on a Chromebook?
What if a student can’t reach the Bluebook sign-in screen?
What if a student opening Bluebook on a Chromebook gets a message that there’s a problem loading the app?
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Can't Start the Test
What if a student using an iPad is told to disable Guided Access mode?
What if the student can’t access the test with the start code?
What if the student can’t sign in to Bluebook?
What if the student’s device doesn’t have enough free space?
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Test Day Toolkit
What if my staff can’t access student information or navigate to their assigned room in Test Day Toolkit?
What if my staff or I didn’t get a Test Day Toolkit access email?
What if staff didn’t get a verification code or their code doesn’t work?
What if staff don’t have a College Board account?
Why can’t staff choose their test administration when they sign in to Test Day Toolkit?
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After Testing Starts
What if a student sees the error message “You Cannot Complete Testing on This Device”?
What if a student’s answers aren’t submitted?
What if a student’s iPad freezes while it’s locked?
What if the student’s device fails?
What if there's a connectivity issue after testing starts?
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