How can I contact Customer Support?

Call us at 866-630-9305 or +1 212-713-8000 (international) for digital testing support. To save time, you can try the Bluebook technology help center first. 

When calling about a technical issue, prepare to answer these questions:

• Is the student using a Chromebook, Windows device, Mac device, or iPad?
• Are they using a personal device or one managed by your school?
• How many students are affected?
• Are the affected students in the same room?

• What error messages did students see? Provide the error code if you can. 

• Which students are affected? If possible, have Test Day Toolkit open when you call or write down the students’ registration numbers.