How can I contact Customer Support?

Call us at 877-348-5728 or +1 212-307-9731 (international) for digital testing support.

If you’re calling about a technical issue, prepare to answer these questions:

• Is the student using a Chromebook, Windows device, Mac device, or iPad?
• Are they using a personal device or one managed by your school?
• How many students are affected?
• Are the affected students in the same room?
• What error messages did students see?
• Which students are affected? (If possible, have Test Day Toolkit open when you call or write down the students’ registration numbers.)