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FAQ
What if a student sees the error message “You Cannot Complete Testing on This Device”?
| Scenario | Action |
| Device swap attempted after time ran out. | Follow the instructions for What if a student’s answers aren’t submitted? No action required in Test Day Toolkit, even if the proctor previously approved a device swap. |
| Student attempted to use original device after device swap. | Use a new device. Students can’t test on their original device after starting a device swap. Refer to How do I perform a device swap? |
| No device swap attempted. | Follow the instructions for What if the student’s device fails? |