What if a student can’t reach the Bluebook sign-in screen?

If Bluebook doesn’t open properly, one of these fixes should work. Try them in order:

Make sure they opened the correct digital testing application. They should click the star icon to open Bluebook.
Navigate to collegeboard.org. If the site doesn’t load or if the device is a Chromebook, go to How do I check for an internet connection?
Use a backup device with Bluebook installed if one is available.
Reinstall Bluebook, if possible. Students using personal devices can download Bluebook again at bluebook.app.collegeboard.org.