FAQ
What if the student can’t sign in to Bluebook?
SAT Weekend and AP Exams: After students open Bluebook, they need to click the second sign-in button and sign in with their College Board account. If students forget their College Board password, they can reset it at collegeboard.org.
Students using Chromebook need to exit Bluebook before they can open a web browser.
All students need to access their email. If they can’t do so on their testing device, let them use their phone. FAQs are available at support.collegeboard.org/help-center/account-help.
If a student is locked out of their account, they’ll see a message asking them to wait before trying again. After 10 failed sign-in attempts, call us.
SAT School Day and PSAT-related assessments: Make sure the student clicked Use a sign-in ticket from your school when they opened Bluebook and entered the credentials on their sign-in ticket.
If students signed in with their College Board account instead, they should sign out, click the first button, and use their ticket to sign in again.
If students made 10 failed attempts to sign in with the credentials on their sign-in ticket, they’ll be locked out for 5 minutes. After another 10 failed attempts, they’ll be locked out for 25 minutes. Finally, if the student has 10 more failed attempts, they’ll be locked out until their test coordinator contacts College Board.