FAQ
What if a student opening Bluebook on a Chromebook gets a message that there’s a problem loading the app?
If a student using a Chromebook gets a message that there’s a problem loading Bluebook, try the following steps in order:
- Hit the refresh button on your keyboard.
- Navigate to a website to confirm you’re online.
- Restart your device.
If these steps fail, only the technology staff who manage the device can correct the issue. Give the student a backup device with Bluebook installed if you can.
If you manage the device, you can try the troubleshooting steps listed below.
The Chromebook’s auto-connect setting restricts network access. If the student is testing outside their school, the network auto-connect setting might prevent Bluebook from connecting to the network. Only technology staff who manage the device can change it. Learn more about the auto-connect setting.
The Bluebook configuration is incorrect. This is most likely if all devices are affected. Review installation instructions for Chromebooks.
The Bluebook installation has been corrupted. A hard reset can corrupt files. This is most likely if only some devices are affected. To fix this issue:
- The Bluebook installation has been corrupted. A hard reset can corrupt files. To fix this issue:
- Press and hold Ctrl + Alt + Shift + R from the ChromeOS login screen.
- Reenroll the device by completing enterprise enrollment setup.
- If you’re helping a single student, they can now sign in to Bluebook and continue.
- If you’re not, wait 2 minutes, then press and hold the power button until you see an option to sign out.
- Select Sign Out.
- Repeat all steps for each device you’re working on.
To avoid file corruption in the future, wait a few minutes before closing Bluebook the first time you open it on a new device.