What if a student’s answers aren’t submitted?

Answers are saved to the student’s testing device. Follow these instructions to help students submit them to College Board.

IMPORTANT: Never use the device swap feature after a student’s testing time runs out—their answers could be lost. Students need to submit their answers using the same device they tested on. 

If the student sees the Answer Submission Incomplete screen or an internet connection error message when their testing time ends, check their internet connection, making sure the device has Wi-Fi turned on and airplane mode turned off.  

If the student can connect to the internet, they should try the following steps in order:  

1. Exit and reopen Bluebook^TM.  
2. If that doesn’t work, restart their device and open Bluebook.  
3. Click Submit Answers on the Bluebook homepage.  
4. If they can’t open Bluebook, tell them to connect to a different network and try again. Answer submission deadlines vary by test and are listed in the test day guides. 

SAT Weekend test centers: If a student tested on a device loaned by College Board and can’t submit their answers, ask them to stay with you while you call us for help. Make sure they return to their testing room so their proctor can follow checkout procedures. 

In-school testing: If a student tested on a shared device, let them keep the device until they can submit their answers. If that’s impossible, notify your coordinator and take steps to prevent loss of data: don’t uninstall the application, don’t delete any data or user profiles, and don’t let other students use the device.