What if a student’s answers aren’t submitted?

Answers are saved to the student’s testing device. Follow these instructions to help students submit them to College Board. 

IMPORTANT: Never use the device swap feature after a student’s testing time runs out—their answers could be lost.  

If the student sees the Answer Submission Incomplete screen or an internet connection error message when their testing time ends, try the following steps in order: 

1. Check their internet connection, making sure the device has Wi-Fi turned on and airplane mode turned off.   

2. Quit and reopen Bluebook.   

3. If that doesn’t work, restart their device and open Bluebook.   

4. Click Submit Answers on the Bluebook homepage.   

5. If they still can’t open Bluebook, connect to a different network and try again. Answer submission deadlines vary by test and are listed in the test day guides.  

If the student sees an Answer Submission Pending screen, send them back to the testing room for dismissal. 

SAT Weekend test centers: If a student tested on a device loaned by College Board and can’t submit their answers, ask them to stay with you while you call us for help. Make sure they return to their testing room so their proctor can follow checkout procedures.  

In-school testing: If a student tested on a shared device, let them keep the device until they can submit their answers. If that’s impossible, notify your coordinator and take steps to prevent loss of data: don’t uninstall the application, don’t delete any data or user profiles, and don’t let other students use the device.