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FAQ

What if a student’s answers aren’t submitted?

Answers are saved to the student’s testing device. Follow these instructions to help students submit them to College Board. 

IMPORTANT: Never use the device swap feature after a student’s testing time runs out—their answers could be lost. Students must submit answers from the device they finished testing on.

If students see Answer Submission Pending, tell them not to try submitting their answers (from any device). Send them to their proctor for dismissal.

If the student sees the Answer Submission Incomplete screen or an internet connection error message when their testing time ends, try the following steps in order: 

  1. Check their internet connection, making sure the device has Wi-Fi turned on and airplane mode turned off.   

  2. Exit and reopen Bluebook.   

  3. Restart their device and open Bluebook.   

  4. Click Submit Answers on the Bluebook homepage.   

  5. Connect to a different network and try again. 

If there’s still an issue, refer to the appropriate Technical Troubleshooting Guide for further instructions.