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FAQ

What if there's a connectivity issue after testing starts?

If there’s a momentary drop in connection during testing, students can continue testing; their answers are saved to their devices. 

During this time, proctors can’t monitor the exam from Test Day Toolkit and must rely on observation to gauge student progress. 

Answer submission: If students don’t have a connection when their time is up, their answers won’t be submitted automatically. If there’s a network issue after testing has started, and before the end of the test, contact network staff at your school or district. If they’re unavailable or unable to solve the problem, see What if a student’s answers aren’t submitted?