What if the student can’t access the test with the start code?

If the student is on the start code screen, ask them to try the following fixes in order:

  1. Make sure they entered the start code for the room they’re assigned to in Test Day Toolkit, even if they were physically moved to a new room. For AP Exams, SAT School Day, and PSAT-related assessments, check the room code, too.
  2. Make sure they were checked in to the room or marked present in Test Day Toolkit.
  3. Check their internet connection by opening a browser and navigating to
  4. Exit Bluebook, close other applications, and sign in again.
  5. Restart their device.
  6. Switch to a backup device with Bluebook installed if one is available.