What if a student can’t connect to the internet using the guest network?

Make sure they completed all required steps:

Chromebooks only: Press and hold the power button, select Sign Out to exit Bluebook, and sign in to the device.
Select the guest Wi-Fi from the list of available networks, open a browser, and follow any instructions for connecting to the internet.
Depending on the way your guest network is set up, students may need to enter a password or agree to terms and conditions.
If given a choice, students should select the option that allows them to stay connected for 4 hours or more (longer for extended time testing).
Chromebooks only: After confirming the connection, sign out of the device and open Bluebook without turning the device off.