What if the student’s device fails?

Before timed testing: If the student’s device crashes, loses power, or doesn’t start up before they enter the start code, they can use a backup device with Bluebook installed.

During timed testing: If a student’s device battery is running low, charge the device if possible. Swap devices only if there if there is no other option.

If the student’s device crashes or freezes during the test, one of these fixes should work. Try them in order:

1. Exit Bluebook, close applications running in the background, and sign in again.

2. Restart the device.

3. Complete a device swap if backup devices are available. See How to Complete a Device Swap.

Additional guidance: The Bluebook timer will pause for a limited time, giving students a chance to recover from technical issues.