What if the student’s device fails?

Before timed testing: If the student’s device crashes, loses power, or doesn’t start up before they enter the start code, they can use a backup device with Bluebook installed.

During timed testing: If a student’s device battery is running low, charge the device if possible. Swap devices only if there if there is no other option.

If the student’s device crashes or freezes during the test, one of these fixes should work. Try them in order:

1. Exit Bluebook, close applications running in the background, and sign in again.

2. Restart the device.

3. In the rare instances when the steps above don’t work, perform a device swap. See How to Complete a Device Swap.

In all cases, the proctor must let the student continue testing by opening the student’s profile page in Test Day Toolkit and clicking Let Student Continue Testing.

Additional guidance: When students exit Bluebook, the timer pauses for a limited time, giving students a chance to recover from technical issues.