Bluebook
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    Bluebook Troubleshooting

    • How can I contact Customer Support?
    • The application prompts the user for elevated permissions when trying to auto-update. What should I do?
    • What if a student can’t reach the Bluebook sign-in screen?
    • What if the student can’t sign in to Bluebook?
    • What if the student’s device doesn’t have enough free space?
    • What if the student can’t access the test with the start code?
    • What if Bluebook can’t update to the latest version?
    • What if students can't start testing because of a connectivity issue?
    • What if there's a connectivity issue after testing starts?
    • What if the student’s device fails?
    • What if a student’s iPad freezes while it’s locked?
    • What if a student can’t open Bluebook on a Chromebook?
    • What if a student’s answers aren’t submitted?
    • What if a student’s clock settings are preventing them from using Bluebook?
    • What if a student using an iPad is told to disable Guided Access mode?
    • What if a student sees the error message “You Cannot Complete Testing on This Device”?
    • What if a student opening Bluebook on a Chromebook gets a message that their device is offline even though it’s not?