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Bluebook Troubleshooting
- What if students can't start testing because of a connectivity issue?
- What if a student can’t connect to the internet using the guest network?
- What if Bluebook can’t update to the latest version?
- The application prompts the user for elevated permissions when trying to auto-update. What should I do?
- What if a student can’t open Bluebook on a Chromebook?
- What if a student opening Bluebook on a Chromebook gets a message that there’s a problem loading the app?
- What if a student can’t reach the Bluebook sign-in screen?
- What if a student’s clock settings prevent them from using Bluebook?
- How can I help a student exit Grammarly?
- What if the student can’t sign in to Bluebook?
- What if the student’s device doesn’t have enough free space?
- What if the student’s device fails?
- What if the student can’t access the test with the start code?
- What if there's a connectivity issue after testing starts?
- What if a student’s iPad freezes while it’s locked?
- What if a student using an iPad is told to disable Guided Access mode?
- What if a student sees the error message “You Cannot Complete Testing on This Device”?
- How do I complete a device swap?
- What if a student’s answers aren’t submitted?
- How can I use Test Day Toolkit to help me troubleshoot issues?
- How can I contact Customer Support?
- A student using a Chromebook gets an error message that gstatic.com is blocked.
- How do I check for an internet connection?