Bluebook
  • For Students
    • Bluebook for Students | Home
    • Download Bluebook
    • AP Exams
    • SAT School Day
    • SAT Weekend
    • Prepare Your School Device for SAT Weekend
    • PSAT-Related Assessments
    • Approved Testing Devices
    • Testing Tools
    • Practice on Bluebook
    • Accommodations and Assistive Technology
    • Privacy Policy and Use of Bluebook
    • Student Help Center
  • For Technology Professionals
    • Bluebook for Professionals | Home
    • About Bluebook
    • Bluebook Updates
    • Technology Tasks
    • Network Readiness
    • Device Readiness
    • Bluebook Help Center
  • For Test Coordinators
    • Bluebook for Test Coordinators | Home
    • Technical Readiness Checklist
    • Set Up Test Day Toolkit for AP Exams
    • Set Up Test Day Toolkit for SAT Suite
    • Set Up Test Day Toolkit for SAT Weekend
    • First-Time Access to Test Day Toolkit
    • Give Staff Access to Test Day Toolkit
    • Supplemental Readiness Topics
    • In-School Testing and Answer Submission
    • Test Administration Help Center
  • More
    Display Site Navigation
    Back

    Bluebook Troubleshooting

    • How can I contact Customer Service?
    • The application prompts the user for elevated permissions when trying to auto-update. What should I do?
    • What if a student can’t reach the Bluebook sign-in screen?
    • What if the student can’t sign in to Bluebook?
    • What if the student’s device doesn’t have enough free space?
    • What if the student can’t access the test with the start code?
    • What if Bluebook can’t update to the latest version?
    • What if students can't start testing because of a connectivity issue?
    • What if there's a connectivity issue after testing starts?
    • What if the student’s device fails?
    • What if a student’s iPad freezes while it’s locked?
    • What if a student can’t open Bluebook on a Chromebook?
    • What if a student’s answers aren’t submitted?
    • What if a student’s clock settings are preventing them from using Bluebook?
    • What if a student using an iPad is told to disable Guided Access mode?
    • What if a student sees the error message “You Cannot Complete Testing on This Device”?
    • What if Bluebook displays an error about incorrect configuration or failure to load?
    • What if a student using a Chromebook sees a message that their device is offline when they try to open Bluebook?