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    Bluebook Troubleshooting

    • How can I contact Customer Service?
    • If I uninstall and reinstall the digital testing application, will the students at my school lose the progress they've made during testing?
    • My students who use iPads received an error that their app is out of date. What should they do?
    • How do I resolve an issue that consistently sends students the “Checking for updates ...” error message?
    • The application prompts the user for elevated permissions when trying to auto-update. What should I do?
    • What if Bluebook™ won’t open?
    • What if the student can’t sign in?
    • What if the student’s device doesn’t have enough disk space?
    • What if the student can’t access the test with the start code?
    • What if the student isn’t running the latest version of Bluebook?
    • What if the student is having connectivity issues?
    • What if the student’s device fails?
    • What if a student testing on a Mac or an iPad can't submit their answers?
    • What if a student’s iPad freezes while it’s locked down?
    • What if the student doesn’t see their exam listed under Your Tests on their Bluebook homepage?
    • What if a student tries to open Bluebook on a Chromebook but it won’t load?