Bluebook Troubleshooting

How can I contact Customer Support?
The application prompts the user for elevated permissions when trying to auto-update. What should I do?
What if a student can’t reach the Bluebook sign-in screen?
What if the student can’t sign in to Bluebook?
What if the student’s device doesn’t have enough free space?
What if the student can’t access the test with the start code?
What if Bluebook can’t update to the latest version?
What if students can't start testing because of a connectivity issue?
What if there's a connectivity issue after testing starts?
What if the student’s device fails?
What if a student’s iPad freezes while it’s locked?
What if a student can’t open Bluebook on a Chromebook?
What if a student’s answers aren’t submitted?
What if a student’s clock settings are preventing them from using Bluebook?
What if a student using an iPad is told to disable Guided Access mode?
What if a student sees the error message “You Cannot Complete Testing on This Device”?
What if a student opening Bluebook on a Chromebook gets a message that their device is offline even though it’s not?