Back
Bluebook Troubleshooting
- How can I contact Customer Service?
- The application prompts the user for elevated permissions when trying to auto-update. What should I do?
- What if a student can’t reach the Bluebook sign-in screen?
- What if the student can’t sign in to Bluebook?
- What if the student’s device doesn’t have enough free space?
- What if the student can’t access the test with the start code?
- What if Bluebook can’t update to the latest version?
- What if students can't start testing because of a connectivity issue?
- What if there's a connectivity issue after testing starts?
- What if the student’s device fails?
- What if a student’s iPad freezes while it’s locked?
- What if a student can’t open Bluebook on a Chromebook?
- What if a student’s answers aren’t submitted?
- What if a student’s clock settings are preventing them from using Bluebook?
- What if a student using an iPad is told to disable Guided Access mode?
- What if a student sees the error message “You Cannot Complete Testing on This Device”?
- What if Bluebook displays an error about incorrect configuration or failure to load?
- What if a student using a Chromebook sees a message that their device is offline when they try to open Bluebook?