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Fundamentals
Which tests do students take on Bluebook?
What are the minimum specifications for devices using Bluebook?
How can I make sure my students have the right version of the Bluebook testing app on test day?
How can I contact Customer Service?
How should our school handle technical issues on test day?
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Installation Basics
When should I install Bluebook on student testing devices?
Does Bluebook auto-update?
How can students install Bluebook themselves?
Can students take digital tests on old versions of the app?
I have multiple profiles on the same device. How do I install the app?
What can I do to minimize testing disruptions?
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Windows Installation Tips
What are some useful switches to help school administrators with the app installations?
What happens if I install the app in other folders?
Are there any command line switches for a different folder other than the user's own app data folder?
What happens if I modify the EXE file?
Can I install the digital testing app outside the AppData folder?
Is an MSI installer available?
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Bluebook Troubleshooting
How can I contact Customer Service?
If I uninstall and reinstall the digital testing application, will the students at my school lose the progress they've made during testing?
My students who use iPads received an error that their app is out of date. What should they do?
How do I resolve an issue that consistently sends students the “Checking for updates ...” error message?
The application prompts the user for elevated permissions when trying to auto-update. What should I do?
What if Bluebook™ won’t open?
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Test Day Toolkit Troubleshooting
What if staff didn’t get a code or their preferred contact info isn’t listed?
What if staff didn’t get a Test Day Toolkit access email?
What if staff don’t have a College Board account?
What if staff sign in successfully but can’t use Test Day Toolkit?
How do staff get access to Test Day Toolkit?
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