FAQ
What if students can't start testing because of a connectivity issue?
If students can’t connect to the network and they have not started testing, try these fixes in this order.
Step 1
If other devices in the same room are connected to the same network, check the student’s device.
- Make sure the device is not in airplane mode and has Wi-Fi turned on.
- Make sure the student signed in to the right network with the right password.
- You can also switch to a backup device with Bluebook installed if one is available.
If you can’t resolve the student’s issue, your test coordinator will dismiss them and report an irregularity.
Step 2
If no one in the room can connect, try a different network.
Ask students to sign in to a different network, if one’s available.
Step 3
Try a different room, if available.
Test the connection in another room by signing in to the same network students will use.
Step 4
Contact school technology staff.
Ask them to make sure all filters, firewalls, and proxy servers are open. Share these reminders:
- They must allow traffic to and from College Board and the Apple App Store.
- They can go to cb.org/bluebook-networks to find network specifications and guidance.