Back

FAQ

What if a student opening Bluebook on a Chromebook gets a message that their device is offline even though it’s not?

If a student using a Chromebook gets a message that they’re offline even though they’re not, it could be one of the problems listed below. You can try to correct the issue or give the student a backup device with Bluebook installed.

The Chromebook’s auto-connect setting restricts network access. If the student is testing outside their school, the network auto-connect setting might prevent Bluebook from connecting to the network. Only technology staff who manage the device can change it. Learn more about the auto-connect setting.  

The Bluebook configuration is incorrect. Review installation instructions for Chromebooks.

The Bluebook installation has been corrupted. A hard reset can corrupt files. To fix this issue:

  1. The Bluebook installation has been corrupted. A hard reset can corrupt files. To fix this issue:
  2. Press and hold Ctrl + Alt + Shift + R from the ChromeOS login screen.
  3. Reenroll the device by completing enterprise enrollment setup.  
  4. If you’re helping a single student, they can now sign in to Bluebook and continue.
  5. If you’re not, wait 2 minutes, then press and hold the power button until you see an option to sign out.
  6. Select Sign Out.
  7. Repeat all steps for each device you’re working on.

To avoid file corruption in the future, wait a few minutes before closing Bluebook the first time you open it on a new device.  

Get the Chromebook Checklist