What if Bluebook can’t update to the latest version?

If a device can't update to the latest version of Bluebook, one of these fixes should work. Try them in order:

1. Navigate to collegeboard.org. If the site doesn’t load or if the device is a Chromebook, go to How do I check for an internet connection?
2. Personal Mac laptops and iPads: Ask students to check their device settings to make sure automatic updates are turned on. After setting their device to auto-update, they’ll need to find Bluebook Exams in the App Store and select Open.
3. School-managed devices: It’s possible the device is prevented from auto-updating. If the student attends your school, ask IT staff for help. If the student doesn’t attend your school, the student won’t be able to use the device.
4. Use a backup device if available.  
5. If these tips don’t work, contact the test coordinator.