What if Bluebook can’t update to the latest version?

If a device isn’t running the latest version of Bluebook and can't update, an error message will display when the student opens it. Try the following steps:

Make sure the student can access the internet by asking them to go to collegeboard.org. If they can’t reach this site, see the FAQ What if students can’t start testing because of a connectivity issue?
If they’re using a personal Mac or iPad, ask students to check their device settings to make sure automatic updates are turned on. After setting their device to auto-update, they’ll need to find Bluebook Exams in the App Store and select Open.
If the student is using a school-managed device it’s possible the device is prevented from auto-updating. If the student attends your school, ask IT staff for help. If the student doesn’t attend your school, the student won’t be able to use the device.
Use a backup device if available.
If these tips don’t work, contact the test coordinator.