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FAQ
How do I complete a device swap?
The Bluebook device swap syncs test data so students can continue testing on a new device. It’s a last resort and should only be used:
- After the student entered the start code.
- Before testing time runs out.
- If all troubleshooting tips have failed.
Important: If a device swap is attempted after a student’s testing time runs out, their answers could be lost. Students must submit their answers from the device they finished testing on.
To perform a device swap:
- Check the original device for an internet connection and ask the student to try reconnecting if the device is offline.
- Tell the student to exit Bluebook and shut down the original testing device.
Tell them to open Bluebook on the new device, sign in, and click Resume Testing on their homepage. A pop-up window will tell them their proctor must approve the device swap.
Send the student to their proctor to ask them to approve the swap.
After the student clicks Resume Testing Now on the new device, they’ll be returned to the question they last viewed.