How should we handle technical issues on test day?

Technical troubleshooting starts with the student; might escalate to the proctor, technology monitor, or test coordinator; and could require a call to College Board. 

• Students can often solve technical issues themselves by following the instructions in Bluebook error messages.  

• Proctors can try the basic tips in their manual and on the Test Day Toolkit Help page or send students to the technology monitor.  

• Technology monitors use the Technical Troubleshooting Guide to resolve problems that take more time and attention so proctors can focus on their other responsibilities.  

• Test coordinators can sometimes use Test Day Toolkit to resolve an issue; they can also call College Board for assistance if they need to.  

For a complete understanding of technical troubleshooting on test day, review the Technical Troubleshooting Guide for your test administration.