What if staff didn’t get a verification code or their code doesn’t work?

If staff didn’t get a verification code, their test coordinator should check their contact info in Test Day Toolkit to make sure it’s accurate and immediately accessible.  

The code is valid for three minutes so if it doesn’t work, it probably expired. Staff can request another code and should choose an option they can access immediately. If the phone number is a school number and not a direct line, for example, staff might not get the voice message. And if staff are trying to access email at school it could arrive too late.  Mobile numbers are usually the best choice.  

Coordinators can edit contact info by clicking the staff name on the Staff page and then clicking Edit.