How do I clear user profiles from my Chromebooks?

Insufficient space can cause the loss of student answers and other test day issues. We strongly recommend clearing user profiles shortly before test day, especially on devices that were shared or used a lot since they were last cleared.  

You can clear user profiles from the Google Admin console. Unlike a factory reset, clearing user profiles does not remove kiosk applications or change device settings. Applications deployed to user accounts will be available the next time users sign in to a device.

To clear user profiles:

  1. Sign into the Google Admin console.
  2. Navigate to the appropriate organizational unit (OU) and select the devices you’ll use for Bluebook testing.
  3. Click Reset. You may need to click More first.
  4. Choose the Clear User Profiles option. 

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