Resolving Answer Submission Issues for SAT Suite

If you received an email about students with unsubmitted answers, follow these instructions to make sure we can score every student’s test. Note: If your email includes students in the No Action Required for These Students list, you don’t need to submit their answers because we already have them. 

Before You Start  

You’ll need:

• The registration numbers listed in the email.
• The device each student tested on.
• Each student’s sign-in credentials.  

To look up a student’s sign-in credentials:

1. Sign in to Test Day Toolkit at testday.collegeboard.org.
2. On the All Students page, search for the student by registration number to find their name.
3. Click Bluebook Sign-In Tickets and Data Export on the homepage.
4. On the Print Tickets tab, select a print option. Choose between alphabetical or by room (if students are assigned to rooms in the toolkit).
5. Click Print Tickets.
6. Scroll through the PDF that opens to find the student you’re looking for. 

Submitting Student Answers

Open Bluebook on the same device the student tested on and sign in with the student’s credentials.

If you see the test card on the student’s Bluebook homepage:

1. Click the Submit Answers button. No further action is required if you see the Congratulations page with animated confetti.
2. If that doesn’t work, you can use Test Day Toolkit to set up a retest. Learn how to retest successfully.

If you don’t see the test card on the student’s Bluebook homepage:

1. Click Past to view past tests. 
2. No further action is required if you see the test card with the message “Your answers have been submitted!” 

Previously Submitted Retest Irregularities

If you completed a retest irregularity report for a student whose answers have since been submitted successfully, the student’s score release will be delayed until after the testing window closes.

Note: The retest card will remain on the student's Bluebook homepage until the testing window closes. The student will also be listed on your retest roster in Test Day Toolkit, but don’t retest the student.

Scoring Policies

If you’re unable to resolve a student’s answer submission issue, College Board will use those answers we received to score their test. If the student takes a retest, their new score will replace the original score. 

If the student doesn’t take a retest: 

• For SAT School Day, if we score a student’s test based on partial responses, we’ll release scores to the student and their school, district, and state as usual. However, we’ll wait to hear from the student before sending their scores to colleges and other organizations. Students are instructed to call customer service after they review their scores.
• For PSAT 10 and PSAT 8/9, scores based on partial responses will be flagged with a Y in the Guidance Purposes Only column in the K–12 Reporting Portal.