Resolving Answer Submission Issues for SAT Suite

If you received an email about students with unsubmitted answers, follow these instructions to make sure we can score every student’s test. Note: If your email includes students in the No Action Required for These Students list, you don’t need to submit their answers because we already have them. 

Before You Start  

You’ll need:

• The registration numbers listed in the email.
• The device each student tested on.
• Each student’s sign-in credentials.  

To look up a student’s sign-in credentials:

1. Sign in to Test Day Toolkit at testday.collegeboard.org.
2. On the All Students page, search for the student by registration number to find their name.
3. Click Downloads on the homepage.
4. On the Print Tickets tab, select sort and layout options. 
5. Click Print Tickets.
6. Scroll through the PDF that opens to find the student you’re looking for. 

Submitting Student Answers

Open Bluebook on the same device the student tested on and sign in with the student’s credentials.

If you see the test card on the student’s Bluebook homepage, click the Submit Answers button. No further action is required if you see the Congratulations page with animated confetti. 

If you don’t see the test card on the student’s Bluebook homepage, click Past to view past tests. No further action is required if you see the test card with the message “Your answers have been submitted!”  

Previously Submitted Retest Irregularities

If you completed a retest Irregularity Report for a student whose answers have since been submitted successfully, the student’s score release will be delayed until after the testing window closes. 

Note: The retest card will remain on the student's Bluebook homepage until the testing window closes. The student will also be listed on your retest roster in Test Day Toolkit, but don’t retest the student.

If You Can’t Resolve the Issue

If you’re unable to resolve a student’s answer submission issue, College Board will submit the student’s responses for them. If we can’t confirm they’re complete, we’ll send you an email with further instructions. If the student takes a retest, their new score will replace the original score.  

The policies for students who don’t retest vary.

SAT School Day: If we score a student’s test based on partial responses, the student and their school, district, and state will receive score reports marked “Score Sends Held.” We’ll wait to hear from the student before sending their scores to colleges and other organizations. Students are instructed to call customer service to request score sends after they review their scores.

PSAT-related assessments: Scores based on partial responses will be flagged with a Y in the Guidance Purposes Only column in the K–12 score reporting portal, and score reports will be marked “Guidance Purpose Only.”

For PSAT/NMSQT, Guidance Purpose Only scores are ineligible for use in the National Merit^© Scholarship Program and will not be shared with National Merit Scholarship Corporation. Score reports will have messaging below the National Merit Selection Index explaining their eligibility status.

For PSAT 10 and PSAT 8/9, Guidance Purpose Only scores can be used for educational guidance only.