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Resolving Answer Submission Issues for Digital AP Exams

If you received an email about students with unsubmitted answers, use these instructions to help them. And then learn how to minimize the risk of future issues. 

Identify Students with Unsubmitted Answers

  1. Sign in to Test Day Toolkit and choose one of the AP Exams mentioned in your email.
  2. Go to All Students in Test Day Toolkit and sort your roster by testing status.
  3. Look for students who were marked present but don’t have a Submitted status.  
  4. Repeat the steps above for each AP Exam mentioned in your email. 

Students who stopped testing because of an incident and plan to take a makeup exam don’t need to take action in Bluebook. Please order a late-testing exam in AP Registration and Ordering.   

Encourage Students to Submit Answers

We sent students an email, too, but you can encourage them to act now. Remind them that the deadline is four calendar days after exam day and tell them to let you know if they’re unable to submit answers. 

To submit answers, students should take these steps:

  1. Open Bluebook on the same device they tested on.
  2. Sign in using their College Board account.
  3. Find their recent AP Exam listed under Your Tests and click Submit Answers. If they see the Congratulations page with animated confetti, their answers were submitted.
  4. If they don’t see the AP Exam listed, click Past. If the exam is listed with the message “Your answers have been submitted,” then they’re all set.
  5. If students are still having trouble, they can connect to a different network and try again.

Students can access the instructions above at Fix Answer Submission Issues for Digital AP Exams.

Avoiding Issues in Your Next Administration

For guidance, go to How can I avoid technical issues when I administer a digital exam on Bluebook?

If Students Can’t Submit Answers

If a student tries the steps above and they don’t work, follow the instructions in the AP Coordinator’s Manual, Part 2 to report a “Student unable to submit responses in Bluebook at the end of the exam” incident.

If answer submission is still incomplete after four days, College Board will score the student’s exam using the answers we received during testing when their device was online. If the student takes a makeup exam, their new score will replace the original score.   

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