My students see an error message when they sign in to take the SAT School Day or a PSAT-related assessment. What should I do?

If your students enter the correct credentials from their sign-in ticket but see the error message “Your user ID or registration number is wrong. Please check your sign-in ticket and try again,” a network issue could be the cause.

Security appliances and software can prevent some or all students from signing in. Go to Network Requirements to make sure your network is configured to support Bluebook testing.