What if the student can’t sign in to their College Board account?

If students forget their College Board account credentials, they can reset them on the sign-in page. They’ll need to access their email. If they can’t do so on their testing device, let them use their phone. FAQs are available at

If a student is locked out of their account, they’ll see a message asking them to wait before trying again. After 10 failed sign-in attempts, call us.