Bluebook Alerts for Professionals

We’ve resolved the issue. We have identified the cause and are taking steps to prevent this problem in the future.  

If your students were unable to test or were affected in another way, you can reschedule their test date.  

For students who entered the room code, submit a retest IR in Test Day Toolkit and follow instructions in the Coordinator Manual for preparing a retest administration.

We know that you and your students work hard to prepare for test day, and we apologize for the disruption. 

Bluebook has been experiencing an issue since approximately 8:30 a.m. ET. We’re investigating the matter and hope to resolve it soon. In the meantime, take the steps shared below and monitor this page for updates.

If students are testing successfully, allow them to continue.

If students are unable to start or continue testing, follow the instructions below:

• Wait as long as your school’s schedule allows while we try to resolve the situation.
• If you need to, reschedule or retest on a later day in the testing window. Call us if that’s not possible.
• Follow the dismissal instructions in your manual.
• Report a retest irregularity for students who entered the start code and a report-only irregularity for students who didn’t.

After experiencing intermittent outages due to an issue with Amazon Web Services, we’ve restored full service to Bluebook, Test Day Toolkit, and other College Board products.

We don’t anticipate any residual effects, and you should proceed with testing as planned.

If you and your students were negatively affected, you can test students on another day within the window, which closes October 31.  

We apologize for the inconvenience.

Bluebook, Test Day Toolkit, and other College Board products are experiencing intermittent outages due to an issue with Amazon Web Services.

Although the issue is ongoing, you should proceed with testing this week as planned.

If you are not able to test due to the outages:

• You can reschedule or retest on a later day in the testing window. Call us if that’s not possible.
• Follow the dismissal instructions in your manual.
• When you are able to, report a retest irregularity for students who entered the start code and a report-only irregularity for students who didn't.

Bluebook, Test Day Toolkit, and other College Board products are experiencing intermittent outages due to an issue with Amazon Web Services.

If students are testing successfully, allow them to continue. If they have issues submitting, follow steps in Bluebook, then try again later.

If you haven’t started testing yet, you should reschedule for later in the week until the issue is resolved.

Bluebook, Test Day Toolkit, and other College Board products are experiencing intermittent outages due to an issue with Amazon Web Services.

Amazon reports that the issue is resolving and we hope to restore complete access soon. In the meantime, please monitor this page and follow these guidelines:

If students are testing successfully, allow them to continue.

If students are unable to start or continue testing: 

• Wait as long as your school’s schedule allows while we try to resolve the situation.
• If you need to, reschedule or retest on a later day in the testing window. Call us if that’s not possible.
• Follow the dismissal instructions in your manual.
• When you are able to, report a retest irregularity for students who entered the start code and a report-only irregularity for students who didn’t.

Before giving the start code to students taking SAT School Day with nutrition breaks (code 208), tell them to sign out of Bluebook and restart it.

If students are already testing, they should finish the test without signing out of Bluebook. You can submit an irregularity report if you need to.

We’ve identified an issue affecting some coordinators who granted staff access to Test Day Toolkit before 4 p.m. ET on March 4. 

If you see staff whose status changed from Confirmed to Unconfirmed and whose room assignment was removed, here’s what you need to know:

An Unconfirmed status does not affect Test Day Toolkit access. No action is needed if you already granted access to all staff. 

If time allows, reassign staff to rooms. This will avoid disruptions due to proctor confusion. Tip: Save time by assigning staff from the All Rooms page.

If you don’t have time to reassign staff to rooms in Test Day Toolkit:

1. Tell staff which room they’re proctoring.
2. Instruct them to navigate to their room from the All Rooms page. They can perform all proctoring duties even if they’re not assigned to the room in Test Day Toolkit.
3. Make sure each proctor navigates to the correct room.