Test Day Toolkit Troubleshooting: Multifactor Authentication Issues
After you click the link in your access email and sign in to your College Board professional account, you’ll choose a contact method—text, email, or voice message—and we’ll send a code to verify your identity.
All Users
If you don’t get the multifactor authentication code, request another one.
If the multifactor authentication code didn’t work, request another code and choose a contact option you can access within 3 minutes.
Staff
You need to choose a contact option so we can send the multifactor authentication code. If you don’t see a current, accessible contact option:
- Contact your coordinator.
- Ask them to update your email and phone number in Test Day Toolkit.
To update your email and phone number, your coordinator should click your name on the Staff page and click Edit.
Coordinators
You need to choose a contact option so we can send the multifactor authentication code. If you don’t see a current, accessible contact option, contact us.